Shipping and Delivery Status

How will I know whether my order has been shipped?

When you place an order on reefsupply.us®, we'll send you an email confirmation to let you know when it's been shipped and is headed on its way to you.

To get order status alerts sent to your phone, sign up for Reef Supply order status alerts.

1. Access your user profile via reefsupply.us.
2. Scroll down to the "Choose When and How You Receive Updates About Your Orders" section.
3. Click "Edit" next to "mobile number."
4. In the pop-up window, enter your mobile number and click "Subscribe."
5. You will receive a text message from Reef Supply 888 999 to which you can reply "Yes" to sign up for order status notifications via text. You will only receive text messages for the order status notifications you have elected to receive via your Reef Supply user profile.

How can I check on my order's delivery status?

Visit our Tracking an Order article.

What does it mean when I'm told my order is processing, shipped, item(s) not available, canceled or is shipping from store?

View our Check Order Status article.

I won't be available to accept my delivery. What do I do?

If you've already placed an order with us, we may be able to reschedule your order for a different delivery day that's more convenient for you.

• If you would like the driver to leave your products (e.g., on the front steps), please fill out the Driver Release Agreement. The driver must take the note as proof of authorization. If you don't post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended.
• Please contact us via chat or phone under the ‘Need a Reef Supply Expert?’ panel located on the far right of the Help Center page.
• If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What if I don't receive my order by the scheduled delivery date?

If you don't receive your order by 5 pm on the scheduled delivery date, contact us via chat or phone under the ‘Need a Reef Supply Expert?’ panel located on the far right of the Help Center page. Keep in mind that UPS may deliver to residential addresses until 7 pm.

What should I do if my order says it’s delivered but I don’t have it?

Please contact us via chat or phone under the ‘Need a Reef Supply Expert?’ panel located on the far right of the Help Center page.

What do I do if I forget my UPS tracking number?

If you're a Reef Supply Ship Center customer, you'll be given your UPS Tracking Number when you ship your order from the Reef Supply retail store. If you forget or misplace your UPS Tracking Number, call the Reef Supply retail store from where you shipped your package.

I received most of my order, but I'm missing one item, what should I do?

1. Check your order and shipment confirmation emails to determine if your missing item is scheduled to ship separately.
2. If your missing item was scheduled to arrive with other items, but was missing, please contact us via chat or phone under the ‘Need a Reef Supply Expert?’ panel located on the far right of the Help Center page, for assistance.

Delivery Timing

How long will it take for my order to be delivered?

We'll provide you with an estimated delivery date when you place your order. Estimated delivery dates vary due to carrier shipping practices, delivery location and the items you order. When we use independent carriers to deliver orders, we base the estimated delivery dates upon information provided to us by the independent carriers. Products may be delivered in separate shipments.

We deliver between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. We cannot determine your exact delivery time, but we can tell you if your order has been shipped and whether or not there are any problems with it that have been reported to us that could delay delivery.

Delivery dates noted apply to orders placed by 5 pm local time (or 4 pm local time in stores and in limited locations across the country) and where credit approval and product availability are confirmed by 5 pm on the same business day that the order is placed. (Business days are defined as Monday through Friday, except holidays.) Items shipped direct from the vendor may require an earlier order placement time. You will be notified of the estimated delivery date in a confirmation email. (Not available for in-store orders if email address is not submitted.)

If you've purchased a software download, your order will be fulfilled via a separate email confirmation. This email will include download links and instructions on how to complete the download.

Note: An extra day may be added onto delivery for reefsupply.us orders that have been paid for in a Reef Supply retail store at the register, due to order processing in the store.

For more specific delivery details, visit our Tracking an Order article.

Do I have to wait at my house or office all day for my delivery?

For your security and protection, it's best to have someone available to sign for your order between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Our drivers' delivery routes change from day to day so there is no way to determine the exact time your order will be delivered. If you'd like the driver to leave your shipment (on the front steps, for example), you need to fill out the Driver Release Agreement. If you don't post a Driver Release Agreement, the driver will decide whether or not to leave the order unattended. If the delivery cannot be made, your order will be returned to the local delivery center and another attempt will be made.

What time can I expect my order to be delivered?

In most cases, our drivers deliver orders between the hours of 9 am and 5 pm, Monday through Friday, excluding holidays. Since our drivers' delivery routes change from day to day, we cannot determine an approximate time your order will be delivered.

Can I specify a delivery time for my order?

We are unable to specify a particular time for your order to be delivered.

• Office supply orders: Items stocked in a Reef Supply warehouse can generally be delivered any weekday.
• Furniture orders: Delivery date changes cannot be guaranteed; however, we will do our best to accommodate your request. This request will require approval from the local delivery manager pending regular furniture delivery schedules for your area.

Note: Products not stocked in a Reef Supply warehouse are unable to have a specific delivery date assigned to them.

Furniture Delivery

View our Furniture Delivery and Assembly article.