Price Match:

Please note don't price match with Amazon, eBay and other auction sites.  We do try and keep our products as low as possible, but if you do see any products lower then please let us know and we will try our best to price match if not beat the price for you, companies must be based within the US in order for us to price match. Products must be in stock and will only be on a like for like basis only. 

Please understand due to the specialist packaging methods we use for our glass aquariums sent via courier, we are unable to price match on these items.  Many other online retailers do not package the tanks in the same nature as ourselves and therefore do not have the same costs, however in order to keep breakages to a minimum and to provide the best service we have found this to be the best solution for our customers.

Distance Selling:

Our terms and conditions comply with US legislation, including the new distance selling regulations and are designed to ensure that all of our customers can shop easily and with confidence with reefsupply.us. The use of this site indicates your acceptance of these terms and conditions. We are not responsible to you if you are unable to access our internet service for any reason that is beyond our control.

Returns & Cancellations:

The Consumer Contracts Regulations gives you the right to cancel an order and return or exchange any goods bought from Complete Aquatics within 14 days from when you receive them. Please notify us of any cancellations within 14 days. A cancellation form is available upon request should you require one.

Please take your time when choosing any goods from Complete Aquatics. The return of any unwanted goods will be at your, the customers, expense and must be in an unused, undamaged condition together with such documentation necessary to enable us to identify you as the purchaser of the goods. All returned goods must be received within 14 days after confirmation has been given to return them. Any non-faulty or undamaged goods which arrive in either a damaged or non-resale condition will not be considered for a full refund, full exchange or credit.

Until we receive the goods, you are responsible for the condition and any damage which occurs to the goods. You should obtain a proof of postage for the goods so that in the event of the goods becoming lost you have a proof you returned it. Once we have received the goods, we will refund the purchase price (less any original carriage charges) immediately, or in any case within 30 days.

Upon arrival do not sign and accept delivery if there is any indication of damage caused to your goods.

For your convenience, you can bring any returned or damaged / faulty goods to our retail store reefsupply. Our staff will try our best to help and assist you although please understand Aquahome is running separately to Complete Aquatics and therefore any prices on our website cannot be matched in-store and visa versa.

Damaged / Faulty Goods:

Damaged / Faulty goods must be returned within 14 days after confirmation is given. Complete Aquatics will arrange all collections from UK mainland (other regions we may require the customer to send at own cost) for damaged or faulty goods free of charge which may be either a DPD collection or we may supply a free post address. We require all returns to be returned together with such documentation necessary to enable us to identify you as the purchaser, We also need written instructions or emailed instructions on the nature of the damage or fault.

We will inspect the goods, and in the event that they are in fact damaged / faulty, we will repair or replace them at our absolute discretion. Due to the large range of goods we supply, it may be necessary to send the goods back to the manufacturer for an expert assessment on the alleged damaged/faulty.

If the manufacturer tests the goods and deems them NOT faulty or damaged, they will be returned to you at an additional cost to cover postage and packaging. Some high-end products may not be replaced if found faulty/damaged but repaired, this is done at the manufactures absolute discretion.

Complete Aquatics does not accept liability for any consequential loss caused by damaged or faulty items, delay in dispatch or delays by couriers.

As with all aquariums from all manufacturers, we highly recommend installing your glass aquarium on a purpose-built aquarium stand or cabinet the same size or larger than the footprint of the aquarium, if you do not install on a purpose-built aquarium stand or cabinet, this will void your warranty (same with all glass tank manufacturers)

Intellectual Property:

reefsupply.us owns all rights to the design of, the images and all of the information provided on our website, copyright, trademarks and other intellectual property rights protect them.  reefsupply.us, its logo and all of our imagery are registered trademarks. You must not copy or use any of the information provided by our website for any other purpose than for the purchase of items from us.

Accepting orders and security:

Before we accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make to confirm your identity. This assists us to protect you and us from fraudulent transactions.

Links:

reefsupply.us may contain links to third-party websites or services which are not operated by our company. In these instances, reefsupply.us is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain your rights.

Delivery and Liability:

Please see our page on delivery information also.

We will send you an automated e-mail to confirm that we have received your order. We reserve the right to decline your order. In which case you will be contacted to seek an alternative payment method.

Important Note: Delivery can only be made to the cardholders address for the first transaction. Once we have delivered once to this address you will be able to specify delivery to alternative addresses. Please understand we are always trying to keep fraudulent transactions to the minimum by doing this.

We endeavour to deliver all items within the time scales given, however we are reliant on third party carriers and cannot be held liable for any delays and/or loss caused by a delay.

We will not be responsible for any losses resulting from your usage or inability to use this website. This includes fraudulent access to, or alteration of transactions or information provided which is not controlled by us. We will not be responsible for any loss of your profits, costs incurred or any other losses which have not been caused directly by us.

Indemnity:

You agree to indemnify, defend and hold harmless reefsupply.us, its directors, officers, employees and affiliates from any and all third party claims, damages, liability and/or costs (including, but not limited to legal fees), arising from, without limitation, your use of reefsupply.us services, your breach of the Terms and Conditions, your infringement of any intellectual property right or any other right of any person or entity, or your breach of any duty of confidence or privacy, or any defamatory statements made by you in any form.

Links:

reefsupply.us may contain links to third party websites or services which are not operated by our company. In these instances reefsupply.us is not responsible for the content as it is not controlled by us. You must refer to the destination terms and conditions to ascertain you rights.

Printing & Pricing Errors:

We try to be very competitive with our prices but should a product be listed at an incorrect price due to typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price. (Errors and Omissions Accepted).

We use a professional photographer to take our images and in some instances, photo colours are adapted for the web. We cannot be held responsible if the colour you buy is not exactly as it appears in the flesh.

All prices are in pound sterling, inclusive of VAT at 20% unless exempt or 0% rated and exclusive of delivery charges. Delivery charge is specified on the delivery section of this website.

 Cookie Policy

What are cookies?

This website uses cookies to collect information. Cookies are small data files which are placed on your computer or other mobile or handheld device (such as smart ‘phones or ‘tablets’) as you browse this website. They are used to ‘remember’ when your computer or device accesses this website. The cookies are essential to the effective operation of our website and to enable to you shop with us online. Cookies are also used to tailor the products and services offered and advertised to our customers, both on this website and elsewhere. 

Information collected
Some cookies collect information about browsing and purchasing behavior by people who access this website via the same computer or device. This includes information about pages viewed, products purchased and the customer journey around a website. We do not, however, use cookies to collect or record information on users’ name, address or other contact details. We are able to use cookies to monitor individual customer browsing and purchasing behavior but third parties are not able to identify customers using cookies.

Who sets the cookies?
The cookies stored on your computer or another device when you access this website help deliver a high-quality website and on-line shopping experience. Some cookies are necessary to enable customers to a make purchases on our website. Cookies may also be set by third parties who participate with us in affiliate marketing programs however, none of these third parties collect any personal data from which they would be able to identify individual customers.

What are cookies used for?

The main purposes for which cookies are used are:-

1. For technical purposes essential to effective operation of the website, particularly in relation to on-line transactions.

2. To enable us to collect information about the browsing and shopping habits and activities of customers, including to monitor the success of campaigns, competitions etc. 

3. To enable us to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.

How do I disable cookies?
If you want to disable cookies you need to change your website browser settings to reject cookies. How to do this will depend on the browser you use and we provide further detail below on how to disable cookies for the most popular browsers:-

For Microsoft Internet Explorer:
1. Choose the menu “tools” then “Internet Options”
2 Click on the “privacy” tab
3 Select the setting the appropriate setting

For Mozilla firefox:
1. Choose the menu “tools” then “Options”
2 Click on the icon “privacy”
3 Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:
1. Choose the menu Files”> “Preferences”
2 Privacy

What happens if I disable cookies?
This depends on which cookies you disable, but in general, the site may not operate properly if cookies are switched off. If you only disable 3rd party cookies you will not be prevented from making purchases on this site. If you disable all cookies you will be unable to complete a purchase on this site.

Payments:

We accept most major credit and debit cards these include Visa, MasterCard, Electron, Solo, and Switch. We will require cardholder's full details including name, address and telephone number as registered with the bank. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorization of your credit card has been properly received.

Initially, we can accept payment by other methods e.g. Paypal, cheque or postal orders.  These terms and conditions must be interpreted under the laws of England and Wales.  These terms and conditions may change without prior notice and will not affect your statutory rights. You must be at least 18 years of age to purchase on-line products. The prices quoted on this website are valid for internet sales only.

Privacy Policy:

reefsupply.us hold the highest respect for it's customers and guarantees our firm commitment to your privacy.  We do not sell any of the information provided by you to any other institutions.  By registering with us and/or buying products from us on-line, you will automatically be added to our mailing list but you do have the option to "opt-out".  If at anytime you would like to be removed from our mailing list please contact us by email to let us know and you will be removed immediately.

As a customer you reserve the right to be concerned about the security of your credit card information.  Please be assured that reefsupply.us does not store your credit or debit card information on our system. Your payment details are taken via the Paypal portal which is encrypted and this is not passed to us.  This Web Store has taken many steps to ensure your security and safety by using the highest levels of encryption security.  If you are still not comfortable with releasing your credit card information via our web site, you may call reefsupply.us

Please note that no orders will be considered complete until payment has been submitted.

Protecting Your Security:

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

You agree that we may use Personal information provided by you in order to conduct appropriate anti-fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information

We will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

Force Majeure:

reefsupply.us will not be under any liability whatsoever in the event that the company is prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.

Voucher Codes:

Voucher codes are the discount code we offer to particular groups of customers. The percentage discount varies depending on the individual promotion. Each voucher code has a unique expiry date and is not valid on the website after this date. Please note that a voucher discount code cannot be used on any line which has already been discounted. Also the percentage discount does not apply to the cost of delivery.

Free Gifts:

reefsupply.us may offer free gift promotions. Under the terms of the Sale and Supply of Goods to Consumers Regulations 2002 free gifts linked to the purchase of a particular product or a specified value form part of that purchase contract. In the event that you wish to return that purchase, then the free gift must be returned to us at the same time.

Complaints:

We try very hard to provide high-quality customer service but we are only human and we do make mistakes, (we promise though that if we do, we will do our best to put them right).

We take complaints very seriously indeed. If you do wish to complain then please email us at, support@reefsupply.us or telephone 01254 208245. We will acknowledge your complaint within 3 working days. Alternatively write to us at: Complete Aquatics,  Laneside Works, Stockclough Lane, Blackburn, Lancashire, BB2 5JR.

Thank you for shopping at Complete Aquatics!